Arbong Purchase Protection

What’s Covered

Arbong Purchase Protection automatically safeguards your purchase when you buy directly through our website using the “Add to cart” button. You are covered in cases where:

• Your Item Doesn’t Arrive: If your order fails to reach you.
• Item Arrives Damaged: If the product is damaged during transit.
• Significantly Not as Described: If the item differs substantially from its description.

Your full purchase price is protected – this includes the cost of the item, shipping, applicable fees, and any taxes or duties.

How to Claim Protection

1. Report the Issue: If you encounter a problem with your order, simply go to our Dispute Resolution Centre or click “I have an issue” in your order details.
2. Timely Notification: Report the issue within 14 days of purchase (or as specified in your order confirmation) to be eligible for a refund.
3. Provide Evidence: Share necessary details and any supporting documentation (like photos or tracking information) to help us process your claim.
4. Review and Refund: Our dedicated team will review your case. If approved, you will receive a full refund to your original payment method.

Note: All purchase methods made via our platform are included in this protection. Transactions made through direct money transfers or outside of Arbong are not eligible.

What’s Not Covered

To maintain a safe and secure marketplace, please note that Arbong Purchase Protection does not cover the following:

• External Transactions: Purchases made outside the Arbong platform, including direct bank transfers or payments via third-party services.
• In-Person Transactions: Transactions where you meet the seller in person are not covered.
• Tracking-Delivered Items: If the shipping carrier’s tracking confirms delivery to your address, we recommend checking with neighbors or your local post office before reporting an issue.
• Disposed Items: For claims involving damaged or misrepresented items, you must retain the item during the claim process. Disposal of the item may void your eligibility for a refund.

Important Notes

• Not Insurance: Arbong Purchase Protection is not an insurance policy, warranty, or guarantee. It is a service provided to enhance your shopping experience on our platform.
• Discretion and Changes: We reserve the right to modify, suspend, or discontinue this protection program at any time, for any reason. This program does not affect your legal rights under local consumer laws.